How It Works — For Users
Join a queue in 3 simple steps
Search & Select
Book Your Spot
Show Up on Time
How It Works — For Institutions
Powerful queue automation for your organization
Create Your Institution
Define Services & Queues
Assign Staff & Go Live
Everything you need to run smarter queues
From real-time tickets to recurring schedules, SerialNext gives institutions full control.
Recurring Schedules
Banks run Mon–Fri automatically. Salons run weekly. Configure once with iCal RRULE — the system handles the rest.
Open & Closed Access
Open queues let anyone join instantly. Closed queues require staff to issue tickets — ideal for government and bank environments.
Prefixed Tokens
H-042, B-017, G-008, S-003. Every visitor knows exactly which queue they're in with clear, human-readable token numbers.
Wait Time Estimates
Configurable average service time per queue gives visitors accurate ETAs so they never have to guess.
From booking to goodbye in one clear flow
Every ticket moves through an auditable lifecycle. Staff have full control at every stage.
Built for Bangladesh's most visited places
Hospitals, banks, government offices, and salons — each with tailored queue configurations.
Hospitals
H-###OPD consultations, lab tests, vaccinations, and emergency tickets across multiple branches.
- Doctor Consultation (OPD)
- Diagnostic Lab Test
- Emergency Ticket
- Vaccination
Banks
B-###Recurring weekday queues for deposits, account opening, card services, and loan inquiries.
- Cash Deposit / Withdraw
- Account Opening
- Card Service
- Loan Inquiry
Government
G-###Passport offices, NID centers, BRTA, and land records — closed-access, staff-controlled.
- Biometric Enrollment
- Passport Application
- NID Correction
- Vehicle Registration
Salons
S-###Weekly recurring schedules for haircuts, beard trims, facials, and styling. Open access from your phone.
- Haircut
- Beard Trim
- Facial
- Hair Styling
The right permissions for everyone
A structured role hierarchy from Super Admin to Visitor — everyone has exactly the access they need.
Super Admin
Full platform access. Manages all institutes, approves requests, oversees all operations.
SUPER_ADMINLocation Admin
Manages a single institute and all its branches. One per institution.
LOCATION_ADMINBranch Admin
Manages a single branch, its services, queues, and staff assignments.
BRANCH_ADMINStaff
Operates queues. Calls, serves, and closes tickets for assigned services.
STAFFVisitor
Joins open queues, tracks ticket status, and gets served without physical waiting.
VISITOR